A PAIR of British pensioners are demanding compensation after being refused a flight to Spain regardless of having their inexperienced residency playing cards.
Roger and Linda Wilson, aged 76 and 78, have been pressured to sleep on chairs at an airport for 3 days after Lufthansa wouldn’t permit them to board a flight from Dubai to Frankfurt.
The couple, who had been visiting their son, have been as a result of catch a connecting flight to Malaga, the place they’ve lived since 2009, however the check-in clerks mentioned their paperwork have been ‘not acceptable.’
“We weren’t given any additional info apart from being advised to hunt various journey preparations ourselves,” Linda, a former authorized secretary from Hertfordshire, advised the Olive Press.
Nonetheless they managed to get on an Emirates flight to Madrid with out problem.
And crucially, they have been accepted on arrival in Madrid, with out additional hitches, besides they missed their connection flight to Malaga as a result of late arrival of their instances.
The nightmare state of affairs on January 7 went from dangerous to worse, as a succession of flights again to Malaga have been cancelled.
“We ended up spending three entire nights in Madrid Airport sleeping on chairs,” continued Roger, who was a constructing contractor.
“A complete of FIVE additional flights have been cancelled or delayed plus one flight returned to the Gate as a result of technical issues.”
Extremely the pensioners got no supply of assist or help by Iberia, who they ultimately booked with.
“No meals, drink or vouchers have been supplied,” added Linda. “And every time a flight was cancelled we needed to exit of the Departures Space and again out to the Test In desks to rebook one other flight.
“There have been no desks open within the Departures space. We needed to undergo safety and the bag examine FIVE instances.”
The pair, who stay in Alcaucin, within the Axarquia area, lastly landed in Malaga on January 12, solely to seek out that their baggage had been misplaced.
“There was additionally nobody to report the misplaced baggage to and the Iberia desk phone was not answered,” Linda claimed.
Since returning residence the couple have consulted with varied Authorities places of work, together with the Ministry of Inside in Germany, the UK authorities, and the Spanish and British Consulates.
“All of them advised us we must always have been allowed to board in Dubai. All our paperwork was so as.
“We had been to see our son for the primary time in three years and took all the suitable precautions.
“We at the moment are within the strategy of making an attempt to get our bills repaid along with a sum of compensation as a result of extraordinary quantity of stress and nervousness this has prompted us.
“To date we’ve got had no communication from Lufthansa apart from a generated computerized response.”
Lufthansa advised the Olive Press: “Lufthansa takes journey laws very significantly and does the whole lot in its energy to make sure that they’re utilized appropriately.
“The brand new journey restrictions, a few of that are carried out at very brief discover, are exceptionally complicated. This can be a problem in observe for Lufthansa staff in addition to for public sector staff.
“With regard to this particular passenger case, Lufthansa staff have adopted the necessities outlined by the official authorities. For that reason, we kindly ask that you simply direct your inquiries to them.”
Iberia advised the Olive Press it will examine the matter additional however added that when the Wilsons have been at Madrid airport the town was below siege by historic quantities of snow.
“The state of affairs that weekend was horrible,” it mentioned, “Regardless of that, we despatched purchasers to motels, however a few of them couldn’t enter in Spain due to their documentation.
“We additionally gave them some meals (eating places within the airport have been additionally closed), blankets and we opened the VIP lounge to let households be there, regardless of their flight standing.
“We did as a lot as we might with the little prospects we had.”
The Wilsons are persevering with to liaise with Authorities officers and mentioned the remark from Lufthansa was ‘unhelpful and incorrect’ and didn’t admit the airline’s error.